D2D Office

Refund and Returns Policy

Effective Date: June 2, 2026

Thank you for shopping at D2D Office Supplies Inc. (“we,” “us,” “our,” or the “Company”) via d2doffice.com. We appreciate your business and want you to be fully satisfied with your office supply purchases.

If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds are processed. By making a purchase on our Site, you agree to the terms set forth below.

1. NO “REFUND-ONLY” POLICY (MANDATORY RETURN REQUIRED)

To maintain fair business practices and prevent fraudulent activities, D2D Office Supplies Inc. strictly does not offer or permit “refund-only” options.

  • Physical Return Requirement: We will not issue any financial refund, store credit, or replacement product under any circumstances unless the original item is physically sent back and received by our warehouse.
  • Inspection Approval: No refund will be initiated based solely on photographic evidence, videos, or written claims. The physical item must pass our internal quality control and verification inspection before any funds are released.
  • Customer Responsibility: If you wish to receive a refund, you must initiate a formal return process and ship the item back to our designated facility.

2. RETURN ELIGIBILITY WINDOW

You have 30 calendar days from the date of delivery to return an item for a refund or an exchange. If 30 days have gone by since your order was delivered, we unfortunately cannot offer you a refund or exchange.

3. CONDITION OF RETURNED ITEMS

To be eligible for a return and subsequent refund, your item must meet all of the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original, undamaged packaging (including boxes, plastic wraps, and tags).
  • All accessories, manuals, and promotional materials bundled with the item must be included in the return package.
  • The item must be accompanied by the original receipt, invoice, or valid proof of purchase.

Non-Returnable Items:

  • Clearance, final sale, or promotional items.
  • Custom-made or personalized office furniture and supplies.
  • Opened software, digital downloads, or gift cards.

4. HOW TO INITIATE A RETURN

To start a return process, you must follow these steps:

  1. Contact Support: Email our customer service team at rynne@d2doffice.com or call us at +1 647 323 3500. Provide your full name, order number, and the reason for the return.
  2. Receive RMA: If your request meets our preliminary timeline, we will issue a Return Merchandise Authorization (RMA) number along with the exact return shipping address.
  3. Pack Securely: Package the item securely to avoid damage during transit. Clearly write the RMA number on the outside of the package.
  4. Ship the Item: Mail your return package to our physical headquarters:
    • D2D Office Supplies Inc.
    • 547 Blair Creek Drive, Kitchener, ON N2P 2X5, Canada

5. SHIPPING COSTS FOR RETURNS

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are completely non-refundable.
  • Trackable Shipping Recommended: If you are shipping items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee, and are not responsible if, we do not receive your returned item.

6. INSPECTION AND REFUND PROCESS

Once your return package is physically received at our warehouse, our quality assurance team will inspect the item.

  1. Notification: We will send you an email to notify you that we have received your returned item.
  2. Approval/Rejection: We will notify you of the approval or rejection of your refund based on the item’s condition.
  3. Processing: If the return is approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 7 to 14 business days, depending on your financial institution’s processing times.

7. DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is defective or damaged during shipping, you are still bound by Section 1 of this policy. You must contact us at rynne@d2doffice.com within 48 hours of delivery. We will provide a prepaid shipping label for defective items. However, the replacement product or refund will only be processed after the defective item is physically returned to our facility and inspected.

8. CONTACT INFORMATION

For any questions regarding our return procedures or your specific order, please reach out to us:

  • Company Name: D2D Office Supplies Inc.
  • Website: d2doffice.com
  • Email Address: rynne@d2doffice.com
  • Mailing Address: 547 Blair Creek Drive, Kitchener, ON N2P 2X5, Canada
  • Phone Number: +1 647 323 3500